Frequently asked questions
Everything about orders, tours, payment and delivery. Didn't find the answer? Ask a manager.
How do I order furniture?
Add items to the cart and send the order on Telegram, or send your own list for a quote.
How much does a furniture tour cost?
It depends on duration and route. We quote it for your project.
Can I order without travelling to China?
Yes, through the online tour: a manager visits the factories for you and sends photos and video.
How is quality controlled?
We check every item at the factory and send a photo and video report before shipping.
Do you sign a contract?
Yes, with prices, specification and deadlines before payment.
Do you deliver to other countries?
Yes, across Asia and worldwide, door to door.
How long do production and delivery take?
It depends on the factory, volume and country. We state the time in the quote.
Can I order a single item?
Yes, single items can be ordered from the catalog.
Do you make custom sizes?
Many factories make to order: size, fabric and colour can be changed.
How does payment work?
In stages, with terms fixed in the contract. The balance is paid after quality control.
Are there prices for designers?
Yes, designers and businesses get B2B prices.
Put together a list and we will quote it for free
Send photos, links or a design project. A manager replies within 30 minutes.